Shipping Policy

At ScoriaIndex™, we believe that maintaining a clean, organized kitchen begins with high-performance tools and a dependable delivery process. This Shipping Policy details how your orders are inspected, dispatched, and delivered to your doorstep.

Our Fulfillment Strategy

To deliver our architectural kitchen cleaning tools and precision organization systems directly to you at accessible prices without traditional retail markups, we utilize a streamlined direct-to-consumer fulfillment network. Many of our items are shipped directly from specialized production partners and global distribution hubs.

This direct distribution model enables us to:

• ⚙️ Maintain Strict Quality Control: Every item undergoes rigorous inspection and protective packaging prior to dispatch.

• 💲 Provide Transparent Pricing: Direct shipping eliminates expensive intermediary storage costs and retail overhead.

• 🌿 Support Sustainable Logistics: Shipping directly from manufacturing points reduces unnecessary transit steps and excess warehousing emissions.

We appreciate your commitment to a smarter, more intentional way to equip your home.

1. Processing Times & Flat Shipping Fee

Standard Processing Window:

Please allow 2 to 4 business days for our team to verify your order, perform quality checks, package your items, and generate tracking labels prior to carrier collection.

Peak Season Adjustments:

During major holidays or promotional events, processing and dispatch times may extend up to 5 business days.

Flat Rate Shipping Fee:

We offer a straightforward flat shipping fee of $5.99 on all orders, regardless of destination or order size.

2. Estimated Delivery Timelines

Because ScoriaIndex™ products are fulfilled through an international logistics network, transit times vary depending on your delivery address:

Note: Delivery windows are carrier estimates and do not represent legally guaranteed arrival dates.

3. Order Tracking & Status Updates

Once your order leaves our fulfillment center, an automated email containing your tracking code and lookup link will be sent to your inbox.

• Tracking Activation: Please allow 1 to 3 business days after receiving your label for the carrier portal to reflect active tracking scans.

• In-Transit Status: If tracking details do not refresh immediately, your package remains securely in transit between regional sorting facilities.

4. Customs, Import Duties & Local Taxes

International orders are dispatched under DDU (Delivered Duty Unpaid) terms.

• Recipient Responsibility: Any customs duties, import tariffs, or local government fees assessed at the destination border are the sole responsibility of the customer.

• Customs Inspections: ScoriaIndex™ is not liable for shipping delays caused by local border clearance procedures.

5. Order Modifications & Cancellations

Our fulfillment system queues orders quickly to maintain fast turnaround times.

If you need to update your shipping address or request an order cancellation, please contact us at service@haloradian.com within 12 hours of completing checkout. Once an order enters processing at our fulfillment center, modifications or cancellations can no longer be accommodated.

6. Lost or Damaged Shipments

We stand behind every order we dispatch.

• 🛡️ Damaged Upon Arrival: If your package arrives damaged or broken, please take clear photos of the item and packaging and email us within 72 hours of delivery. We will arrange a free replacement right away.

• 📦 Lost in Transit: If the delivery carrier confirms that your package has been lost in transit, ScoriaIndex™ will dispatch a new replacement order at no extra charge.

Customer Support

If you have questions regarding your order status or require shipping assistance, please contact our support team:

• 🏢 Company Name: ScoriaIndex™

• 📍 Corporate Address: 2855 Stevens Creek Blvd Ste B313, Santa Clara, CA 95050, United States

• 📞 Phone / Text: +1 (408) 985-1507

• ✉️ Support Email: service@haloradian.com