Privacy Policy

Last Updated: July 20, 2026

At ScoriaIndex™, protecting your privacy and maintaining absolute transparency regarding how your data is handled is foundational to our brand. This Privacy Policy outlines our procedures for collecting, utilizing, securing, and disclosing your Personal Identifiable Information (PII) whenever you interact with our storefront or place an order for our kitchen care products.

1. Categories of Information We Collect

We gather specific data necessary to deliver a streamlined shopping experience and securely fulfill your product orders.

Information You Directly Supply

Whenever you interact with our platform—such as submitting an order, creating an account profile, joining our newsletter, or contacting customer support—we may collect:

  • Full name

  • Email address

  • Shipping and billing addresses

  • Contact telephone number

  • Order reference details and payment verification data

Automatically Generated Technical Data

As you navigate our website, our servers automatically collect technical interactions, including:

  • Your IP address and general geographic location

  • Device specifications, browser type, and operating system

  • Browsing behavior and site engagement via cookies (detailed in Section 5)

2. Purpose of Data Processing

We utilize the collected information exclusively for legitimate commercial and operational purposes:

  • Order Fulfillment & Logistics: To authorize payments, coordinate shipment dispatch, and issue automated status updates and tracking details.

  • Store Optimization: To customize your shopping experience and continuously refine our digital platform and catalog offerings.

  • Customer Support & Outreach: To address inquiries efficiently and, with your explicit consent, share updates on new product launches or exclusive offers.

  • Fraud Prevention & Security: To protect our platform and customers against fraudulent activity, unauthorized transactions, and system abuse.

3. Security Safeguards & Financial Protection

Safeguarding your personal data is a primary operational standard at ScoriaIndex™:

  • SSL Encryption Technology: All payment interactions during checkout are encrypted using industry-standard Secure Socket Layer (SSL) protocols provided by certified payment gateways.

  • Strict Access Management: Personal customer files reside on encrypted, restricted networks accessible solely by authorized personnel bound by strict non-disclosure obligations.

  • Zero Credit Card Retention: ScoriaIndex™ does not store or archive your full credit or debit card numbers on our internal servers after a transaction has completed.

4. Sharing Information with External Partners

ScoriaIndex™ never sells, rents, or trades your Personal Identifiable Information to outside entities for their independent marketing endeavors. We share information strictly with trusted operational partners who assist us in hosting our storefront, conducting order delivery, and processing transactions.

Advertising & Marketing Affiliates

We allow select advertising partners to utilize cookies and tracking technologies on our site to deliver tailored ad creative across external websites. These partners include:

Data collected by these services is subject to their respective privacy disclosures. You can opt out of targeted ad campaigns by visiting the links above or adjusting your browser's cookie settings.

5. Cookie Usage & Tracking Technologies

Yes, our platform utilizes cookies—small text files saved to your device—to identify your browser session and retain cart contents.

We categorize our cookies as follows:

  • Strictly Necessary Cookies: Essential for core site operations, such as shopping cart functionality and checkout navigation.

  • Performance & Analytics Cookies: Enable us to evaluate site traffic patterns and optimize platform performance.

  • Marketing & Targeting Cookies: Used by advertising partners like Meta and AppLovin to display relevant promotional creative across external channels.

For a comprehensive list of cookies used by our Shopify platform infrastructure, please visit the Shopify Cookie Policy. You can disable cookies at any time via your web browser settings, though doing so may limit certain store features.

6. External Links & Independent Websites

Our storefront may feature external links to third-party sites or services. These external platforms operate independently and maintain their own distinct privacy policies. ScoriaIndex™ accepts no liability or responsibility for the privacy practices or content of third-party domains.

7. California Privacy Disclosures (CalOPPA Compliance)

In alignment with California Online Privacy Protection Act guidelines:

  • Visitors are permitted to browse our catalog anonymously prior to initiating checkout or account creation.

  • A direct link to this Privacy Policy is permanently displayed in our storefront footer.

  • Any updates to this policy will be published on this page alongside a revised date header.

  • Users may review or update their personal information by logging into their account profile or contacting customer care.

Do Not Track (DNT) Headers

We respect Do Not Track signals. When a DNT setting is enabled on your web browser, our platform automatically deactivates non-essential tracking cookies and marketing scripts.

8. Protection of Children's Privacy (COPPA)

ScoriaIndex™ does not intentionally collect or solicit personal data from children under the age of 13. If you believe a minor has supplied personal details through our storefront, please notify us immediately so we can purge the information from our databases.

9. Data Breach Protocols

In the unlikely event of a security compromise affecting personal customer data, ScoriaIndex™ will execute the following notifications:

  • Alert impacted customers via email within 7 business days.

  • Publish an official advisory notice on our platform within 7 business days.

10. CAN-SPAM Act Compliance

We collect email addresses primarily to process transactions and dispatch order tracking updates. If you opt into our promotional newsletter, we adhere strictly to CAN-SPAM rules:

  • We never employ deceptive email headers, false routing information, or misleading subject lines.

  • Marketing communications are explicitly designated as promotional content.

  • An accessible Unsubscribe link is included at the bottom of every commercial email.

  • Unsubscribe requests are processed immediately.

11. Customer Support & Contact Information

If you have questions, feedback, or concerns regarding this Privacy Policy or how your personal information is managed, please contact our privacy compliance team:

  • 🏢 Company Name: ScoriaIndex™

  • 📍 Corporate Address: 2855 Stevens Creek Blvd Ste B313, Santa Clara, CA 95050, United States

  • 📞 Phone / Text: +1 (408) 985-1507

  • ✉️ Support Email: service@haloradian.com