Return and Refund Policy

At ScoriaIndex™, we want you to be completely satisfied with our kitchen cleaning, drainage, and countertop organization systems. If a product does not meet your expectations or arrives damaged, our dedicated support team is here to guide you through a clear, hassle-free return and refund process.

1. 30-Day Guarantee & Eligibility

We offer a 30-day return policy, giving you 30 calendar days from the date your package is marked as delivered by the carrier to request a return authorization.

To qualify for a full return:

  • Unused & Pristine Condition: The item must remain completely unused, unwashed, and free of physical wear or moisture exposure.

  • Complete Original Packaging: All items must be returned inside their original retail packaging, including all tags, inserts, accessories, and user guides.

  • Proof of Purchase: A valid order number or digital receipt issued by ScoriaIndex™ is required for verification.

2. Initiating a Return

All returns must receive official authorization from our customer care team prior to being dispatched back to our facility.

  1. Submit a Request: Contact us at service@haloradian.com with your Order ID and the reason for the return.

  2. Receive Authorization: Upon review and approval, we will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

  3. Dispatch Package: Pack your items securely and ship them according to the provided instructions.

⚠️ Important Note: Any packages sent back without prior authorization or an approved RMA number will not be accepted or processed by our receiving warehouse.

3. Damaged, Defective, or Incorrect Deliveries

Please inspect your package as soon as it arrives at your home.

If your order arrives damaged during transit, or if an item is defective out of the box or incorrect, please notify us within 72 hours of delivery at service@haloradian.com. Please attach clear photos or a brief video displaying the issue along with the shipping label so our team can arrange a complimentary replacement immediately.

4. Non-Returnable & Excluded Items

To maintain strict hygiene and quality standards across our kitchen cleaning and surface care tools, certain items cannot be returned:

  • Opened or used hygienic items (such as unsealed silicone gauntlets, used sponges, or opened cleaning brushes)

  • Customized or special-order items

  • Final sale items or gift cards

  • Original express shipping fees paid during checkout

If you are unsure whether your purchase qualifies for a return, please contact our support team before initiating your request.

5. Product Exchanges

The most efficient way to exchange an item for a different color, size, or model is to:

  1. Contact us to initiate an authorized return for your original unused item.

  2. Once your return is authorized and shipped, place a new order on our store for the desired replacement item.

6. European Union 14-Day Cooling-Off Period

If your order is shipped to an address within the European Union, you hold the statutory right to cancel or return your order within 14 calendar days of physical receipt, for any reason and without justification.

  • Conditions: The product must remain unused, in its original retail packaging, and accompanied by proof of purchase. This statutory right operates alongside our standard 30-day store policy.

7. Inspection & Refund Timeline

Once your return package is delivered to our receiving warehouse, our quality control team will inspect the contents within 3 to 5 business days.

  • Approval Notification: We will send you an email confirming whether your return has been approved or declined based on the condition of the returned item.

  • Payment Credit: Approved refunds will be automatically credited to your original payment method within 10 business days.

  • Banking Delays: Please note that your credit card issuer or bank may require an additional 3 to 5 business days to post the credit to your statement.

If more than 15 business days have passed since your refund approval and you have not received your credit, please reach out to us at service@haloradian.com.

8. Return Address & Corporate Contact

A pre-authorized return label or shipping instructions provided by ScoriaIndex™ are required before sending any items back.

  • 🏢 Company Name: ScoriaIndex™

  • 📍 Corporate Address: 2855 Stevens Creek Blvd Ste B313, Santa Clara, CA 95050, United States

  • 📞 Phone / Text: +1 (408) 985-1507

  • ✉️ Support Email: service@haloradian.com